Privacy & cookies.

Who to contact

Towing Services Sheffield is responsible for handling the enquiries submitted through this website. For a question about your information, call 07480 510467 and ask for the person responsible for customer privacy.

Please use the phone contact for a privacy request rather than adding sensitive information to a recovery enquiry.

What we collect and why

The quote assistant asks for your name, phone number, preferred reply method, vehicle details, service required and pickup location. Depending on the service, it also asks about the destination, timing, loading condition and passengers. You can add information relevant to the job.

If you choose “Get my current location”, your browser asks for permission. You can remove the location pin before submitting or type the location instead. We use a submitted pin to identify the pickup point.

We use these details to prepare a quote, respond to you, check access and equipment, and arrange a service you choose to book. This is processing necessary to take steps at your request before a contract and to provide the booked service. Our legitimate interest in protecting the website also requires limited technical records to prevent repeated or abusive submissions.

The form keeps unfinished answers in the current page’s memory. They are sent to our team only when you submit. Refreshing or closing the page may clear them. Please avoid adding payment-card details, identity documents or medical information.

Who receives your details

Submitted enquiries are delivered to our team by email using Resend. The website’s hosting, security and email providers process information needed to run these services. Relevant pickup, vehicle and contact details may be shared with the recovery operator assigned to your job.

If you choose a WhatsApp reply, the conversation takes place through WhatsApp and is also subject to that provider’s privacy terms. A phone-call reply is available instead. The form does not publish your enquiry or add it to a public directory.

Online service providers may process information outside the UK. Contact us for information about the providers handling your enquiry and the safeguards that apply.

How long information is kept

Enquiry and booking correspondence is kept according to whether the quote is still being discussed, a job is being arranged or completed, or records are needed for accounting, a complaint or a legal claim. You can ask about the information held for your particular enquiry.

The website also keeps limited delivery and abuse-prevention records, separate from the enquiry email. Records older than 48 hours are cleared after a later enquiry is successfully sent. That cleanup does not delete correspondence from our email inbox or booking records.

Cookies, maps and your device

The website’s own quote and menu scripts do not set cookies or store quote answers in your browser’s local storage. Optional Google Analytics is described below. We do not use advertising pixels or remarketing tags. Hosting and security services may process technical connection information to deliver and protect the site.

Optional Google Analytics

If you select “Accept analytics”, Google Analytics helps us understand website visits, page use, call-button clicks and completed quote requests. It receives device and browser information, a pseudonymous cookie identifier and usage events. Call clicks show that a button was pressed; they do not confirm that a call connected. Our custom events do not include your quote answers, name, phone number, registration, pickup address, precise location or enquiry reference. We send the public page address without query strings or fragments.

Analytics is off until you accept. Rejecting it does not affect calls, quotes or the rest of the website. You can change or withdraw your choice using Cookie settings here or in the footer. Withdrawing consent stops further Analytics collection on this website and clears its Analytics cookies from this browser; it does not delete data already collected by Google.

We remember your choice in this browser’s local storage for up to 180 days under tss-analytics-consent-v1. If accepted, the _ga and _ga_C932KVF5EF cookies are configured to expire within 180 days. Clearing browser storage removes your saved choice. Google's privacy policy explains its processing, including international data processing. We disable Google signals and advertising personalisation in our tag configuration. Analytics use is based on your consent.

Optional map

The Sheffield map is optional. Nothing is loaded from OpenStreetMap by the map panel until you press “Load interactive map”. Once loaded, OpenStreetMap receives information such as your IP address and browser details. Its privacy policy explains its processing. Opening a larger map also takes you to that service.

Choosing not to load the map does not affect the quote form. Refreshing the page removes the embedded map and restores the choice. Browser location permission is separate: you can manage it in your browser or device settings.

Your choices and rights

Depending on the circumstances, you can request access, correction, erasure, restriction or a portable copy of your information, and object to processing based on legitimate interests. Some records may need to be retained for a legal reason. Contact us using the number above so we can discuss your request and verify it appropriately.

If you are unhappy with how your information is handled, you can raise your concern with us or complain to the Information Commissioner’s Office (ICO).